Patient Information

For over 25 years, our Tucson veterinary animal hospital has provided exceptional vet care for our patients and the people who love them. 

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What to Expect at a Veterinary Appointment

Knowing what to expect at your first appointment will help make the process more pleasant for both you and your pet.

Our Pet Care Philosophy

Spanish Trail Pet Clinic is staffed with veterinarians and team members who care about your pets. We offer a wide range of the most exceptional veterinary hospital services to ensure that our patients receive the best care possible for them. If your pet needs care, our veterinarians are equipped to provide it.

We are all about family values at Spanish Trail Pet Clinic. Our veterinary team is like family, and when we welcome you to our veterinary hospital, you and your pet become part of our family too! Our veterinarians and staff take great pride in treating our patients with the same level of exceptional care that we extend to our own pets.

Hospital FAQs

Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.

• What types of payment options are available?

  Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.

• Are there payment plans available for my pet’s care?

  We are proud to offer CareCredit as a financing option. They offer an easy application process that will give you results in minutes.

• Will I be provided with an estimate of costs?

  We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.

  We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.

• Should I call ahead to book an appointment?

  Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.

  In the event that your pet needs urgent care during our regular business hours, please contact us right away.

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• What is your appointment cancellation policy?

  If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.

• What types of animals do you treat?

  We are able to provide care for companion cats and dogs of all breeds and sizes.

• Where can I purchase my pet's prescription and food?

  You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.

• What are the fees associated with an urgent care visit?

  A deposit payment is required for all urgent care examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.

  If further hospitalization, diagnostics, or surgery are required, a deposit is required up front, with payment in full due when your pet is discharged. 

• Can you help with my pet insurance?

  We’re happy to help you fill out pet insurance forms for your pet’s visit.

Pet Owner Resources

Useful links for inquisitive pet owners.